>   From recent comments it seems like almost everybody in EMBT must be
> spending almost all of their spare time lurking in these groups - which is
> great for EMBT if customer concerns are indeed communicated back within
> the company.
>
> But the Wikipedia entry for "Communication" says that it "is a process
> whereby information is enclosed in a package and is channeled and imparted
> by a sender to a receiver via some medium. The receiver then decodes the
> message ... and gives the sender a feedback"
>
> A little more emphasis on that last part would be greatly welcomed by us
> customers.